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• Beneficiary Documents
• Can I keep getting services during my appeal or hearing?
• Care Management
• CO-PAYMENTS
  • Copay Charts
• Complaints, Grievance and Appeals Form
• Complaints, Grievances and Appeals System
• Compliance
• CONSUMER CIVIL RIGHTS NOTICE
• CONTACT US
• Customer Services
• Definitions
• Fraud & Abuse
• Fraud, Waste & Abuse
• FREQUENTLY ASKED QUESTIONS
• General Information
  • Dental Services
  • How do I keep my Vital benefits?
  • Non-covered Services
• High Cost High Needs Program
• Home
• How can I file a grievance?
• How do I choose an Insurer?
• How do I sign up for Vital?
  • Can I change my Insurer?
  • Can my membership with First Medical stop?
  • Enrollee Handbook
  • How do I report changes?
  • What if I have a newborn?
  • Your ID Card
• How Vital works if you are a member of the Police Department of Puerto Rico?
• How Vital works if you are a Public Employee or Retiree?
• How Vital works with Medicare?
• How Vital works with other Insurance?
• Mental Health, Alcohol and Drug Abuse Services
• Need to make a complaint about your care?
• Notice of Privacy Practices
• Notice of Privacy Practices
• Notices to Beneficiaries
• Pharmacy Services
• Request for the Appeal File Copy
• Site Map
• Special Coverage
• Special Coverage for HIV-AIDS
• Utilization
• What can I do if don’t agree with the decision?
• What happens if my complaint isn’t fixed?
• What is a Complaint?
• What is a Grievance?
• What is an Appeal?
• What will happen when First Medical gets the appeal?
• Your Primary Care Physician and other doctors
  • Can I change my PCP?
  • Help with getting to your health care visits
  • How can I see my PCP?
  • PROVIDER DIRECTORY
  • What about other doctors or providers I need to see?
  • What happens after I ask for the change?
  • What if it’s an emergency and I need care after my PCP’s office closes?
• Your Rights
  • Advance Directives
  • Your Responsibilities
  • Your Right to Privacy (HIPAA)